Accounting & Customer Services Specialist

🌟 We’re Hiring: Accounting & Customer Services Specialist 🌟

Are you detail-oriented, people-focused, and ready to make a meaningful impact in your community? The Town of Fletcher is seeking an Accounting & Customer Services Specialist to join our team. This position plays a key role in serving the public, supporting financial operations, and keeping our organization running smoothly.

💼 What You’ll Do (Essential Job Functions):
In this dynamic and customer-facing role, you will:

• Assist residents in person and by phone with a variety of services and general inquiries.
• Process payments for taxes, fees, and other revenues.
• Support property tax billing and collections.
• Serve as a Deputy Tax Collector and work toward becoming a Certified Tax Collector.
• Manage business registration billing, collections, and maintain the Town’s business directory.
• Review and reconcile monthly bank statements with the general ledger.
• Assist with payroll processing—from calculations and deductions to reporting and W-2 preparation.
• Support additional accounting and financial processes such as accounts payable, accounts receivable, and routine general ledger maintenance.
• Enter and process accounting data, run check edits, and assist with financial reports.
• Compile and edit the Town’s monthly newsletter.
• Prepare correspondence, reports, and other administrative documents.

🧠 What You Bring (Knowledge, Skills & Abilities):

• Working knowledge of accounting principles, bookkeeping, and municipal financial practices.
• Familiarity with payroll laws and federal/state tax withholding requirements.
• Experience using excel spreadsheets, accounting/tax software, and typical office applications.
• Ability to reconcile financial records, perform accurate calculations, manage shifting priorities, and maintain attention to detail.
• Strong written and verbal communication skills, customer service and collection skills.
• Ability to build positive working relationships with the public, vendors, and colleagues.
• Knowledge of tax billing and collection laws (preferred).

🎓 Education & Experience (Qualifications):

• Associate degree in accounting, business, or related field and experience in accounting or clerical work, OR
• Bachelor’s degree in accounting, business, or related field, OR
• An equivalent combination of education and experience.

🌱 Why You’ll Love Working Here:
Join a supportive team environment committed to excellent public service. This role offers meaningful daily interactions with our community, steady and diverse accounting responsibilities, and opportunities to grow professionally.  The Town also offers a generous, comprehensive benefit package. Click here to apply online!